Please read these terms carefully before using Expo Hotels services.
Last updated: June 2026
By using Expo Hotels' booking and accommodation management service, you agree to these Terms of Service. These terms are designed to protect the rights of all parties and to ensure clarity in every interaction with our platform and team.
Expo Hotels provides event accommodation management services for exhibitors and event professionals attending trade shows and conventions. Our services include securing negotiated hotel rates, managing group room blocks, and handling reservation logistics on your behalf.
When you submit a quote request through Expo Hotels, our team will contact you within 24 hours with available options and rates. A reservation is only confirmed once you receive a written confirmation from Expo Hotels.
Expo Hotels offers flexible modification policies to accommodate the unpredictable nature of trade show schedules. Requests to change dates, room counts, names, or other reservation details can be submitted to our team at any time and will be processed subject to hotel availability.
Expo Hotels structures reservations to provide maximum flexibility for exhibitors. Standard cancellation terms will be set out in your booking confirmation. Where a hotel permits it, cancellations made with sufficient notice will incur no penalty.
Group reservations (9 or more rooms) are subject to the cancellation policy of the individual hotel partner. These terms will be provided to you in writing at the time of confirmation.
Expo Hotels is not liable for cancellations or disruptions caused by events outside our reasonable control, including but not limited to natural disasters, government-imposed restrictions, or major public health events. In such cases, we will work with our hotel partners to negotiate the best possible resolution for our clients.
Your booking confirmation will specify all applicable deposit amounts and remaining balance due dates. Clients are responsible for ensuring their nominated payment method has sufficient funds available at the time of charge.
Expo Hotels does not charge booking fees or service charges on standard reservations. Any exceptions will be communicated clearly before confirmation.
Expo Hotels is committed to protecting your personal data. We comply with the General Data Protection Regulation (GDPR), the UK Data Protection Act, and the California Consumer Privacy Act (CCPA) where applicable.
We collect personal information necessary to fulfil your booking, including your name, contact details, company information, and payment information. This data is used solely for processing reservations, communicating with you about your booking, and improving our service.
Your personal data is shared only with hotel partners and third parties where strictly necessary to fulfil your reservation. We do not sell your data to third parties.
Quote enquiries are retained for 1 year. Confirmed booking records are retained for the period required by applicable accounting and legal obligations. You may request deletion of your data at any time, subject to any legal retention requirements.
All content on the Expo Hotels website — including text, images, logos, and design — is the property of Expo Hotels. Duplication, distribution, or modification of any content without prior written consent is not permitted.
In the event of a dispute, please contact our client services team in the first instance. We are committed to resolving complaints promptly and fairly. If a dispute cannot be resolved directly, the applicable laws of the jurisdiction governing your booking will apply.
These Terms of Service are governed by the laws applicable to the jurisdiction in which your booking is placed or, where relevant, the location of the hotel. Nothing in these terms affects your statutory rights as a consumer.
If you have any questions about these Terms of Service, please contact us: